C2 ITSM Newsletter
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Resource guide
This resource guide is designed to help users navigate and utilize the C2 ITSM platform effectively. It covers accessing the application, identifying ticket entry points, processing tickets, and using various views and menus. The guide also provides detailed instructions on managing tickets, using the side pane, and interpreting ticket sections
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Administrator Guide
The administrator guide is a manual for configuring and managing the C2 ITSM platform. It includes detailed instructions on managing users, service catalogs, custom fields, templates, automations, and the CMDB. The guide also covers advanced settings, reporting, and the knowledge base, making it an essential resource for administrators
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Tag Guide
This guide provides a comprehensive overview of how to use tags within the C2 ITSM platform. It explains the logic behind tags, how to build them, and offers a detailed list of tags by entities such as tickets, clients, configuration items, and more. The guide is essential for users looking to retrieve specific information from the C2 ITSM database efficiently
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Service level agreements guide
The Service Level Agreement (SLA) guide outlines the objectives, definitions, and configurations of SLAs within C2 ITSM. It covers how to set priorities, manage public holidays, configure working hours, and apply SLAs to tickets. The guide also includes sections on reporting and dashboards to help monitor and manage service levels effectively.
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C2 ITSM Brochure
Document summarizing the C2 ITSM product offering, similar to the demo page.
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C2 ITSM for the education sector
Summary sheet of the C2 ITSM product offering for the education sector
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