Empowering your organization'sservice desk experience
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Resource guide
This resource guide is designed to help users navigate and utilize the C2 ITSM platform effectively. It covers accessing the application, identifying ticket entry points, processing tickets, and using various views and menus. The guide also provides detailed instructions on managing tickets, using the side pane, and interpreting ticket sections
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Administrator Guide
The administrator guide is a manual for configuring and managing the C2 ITSM platform. It includes detailed instructions on managing users, service catalogs, custom fields, templates, automations, and the CMDB. The guide also covers advanced settings, reporting, and the knowledge base, making it an essential resource for administrators
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Tag Guide
This guide provides a comprehensive overview of how to use tags within the C2 ITSM platform. It explains the logic behind tags, how to build them, and offers a detailed list of tags by entities such as tickets, clients, configuration items, and more. The guide is essential for users looking to retrieve specific information from the C2 ITSM database efficiently
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Service level agreements guide
The Service Level Agreement (SLA) guide outlines the objectives, definitions, and configurations of SLAs within C2 ITSM. It covers how to set priorities, manage public holidays, configure working hours, and apply SLAs to tickets. The guide also includes sections on reporting and dashboards to help monitor and manage service levels effectively.
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C2 ITSM Brochure
Discover how C2 ITSM can transform your IT service management with our detailed brochure—download now to explore its powerful features and benefits!
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C2 ITSM Product sheet
Discover the key features and benefits of C2 ITSM in our concise one-pager product sheet. Get a quick overview of how our solution can help you do IT service management your way.
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C2 ITSM for the education sector
Download our comprehensive summary Sheet now to explore the innovative features and benefits designed specifically for the education sector. Transform your IT landscape today!
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C2 ITSM Newsletter
Stay ahead in the world of IT service management by joining the C2 ITSM newsletter! Get exclusive insights, tips, and updates on the latest features and best practices. Subscribe now and never miss an update!
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C2 ITSM for cities
Explore our C2 ITSM product for efficient IT management in municipal services. Our solutions improve operations and service delivery, tailored to your municipality's needs. Download our summary sheet to learn about features and benefits for the municipal sector.
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