Resource guide
This resource guide is designed to help users navigate and utilize the C2 ITSM platform effectively. It covers accessing the application, identifying ticket entry points, processing tickets, and using various views and menus. The guide also provides detailed instructions on managing tickets, using the side pane, and interpreting ticket sections
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Administrator Guide
The administrator guide is a manual for configuring and managing the C2 platform. It includes detailed instructions on managing users, service catalogs, custom fields, templates, automations, and the CMDB. The guide also covers advanced settings, reporting, and the knowledge base, making it an essential resource for administrators
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Tag Guide
This guide provides a comprehensive overview of how to use tags within the C2 platform. It explains the logic behind tags, how to build them, and offers a detailed list of tags by entities such as tickets, clients, configuration items, and more. The guide is essential for users looking to retrieve specific information from the C2 ITSM database efficiently
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Service level agreements guide
The Service Level Agreement (SLA) guide outlines the objectives, definitions, and configurations of SLAs within C2. It covers how to set priorities, manage public holidays, configure working hours, and apply SLAs to tickets. The guide also includes sections on reporting and dashboards to help monitor and manage service levels effectively.
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Empowering your organization's service desk experience
Access our 40-minute webinar recording, in which we offer strategic advice to boost your service desk's performance. No registration or list to join is required.
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C2 YouTube Channel
Explore product demos, how-to videos, feature highlights, and practical tips to help you get the most out of C2. Learn at your own pace with on-demand content created by our team.
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C2 Brochure
Discover how C2 can transform your IT service management with our detailed brochure, download now to explore its powerful features and benefits!
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C2 Product sheet
Discover the key features and benefits of C2 in our concise one-pager product sheet. Get a quick overview of how our solution can help you do IT service management your way.
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Knowledge base
Browse our resource library to discover features, resolve common challenges, and expand your knowledge. Find practical guidance, best practices, and answers to help you get the most out of C2.
Browse the knowledge base
C2 for the education sector
Download our comprehensive summary Sheet now to explore the innovative features and benefits designed specifically for the education sector. Transform your IT landscape today!
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C2 for cities
Explore our C2 product for efficient IT management in municipal services. Our solutions improve operations and service delivery, tailored to your municipality's needs. Download our summary sheet to learn about features and benefits for the municipal sector.
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C2 professional services
Our experts help you get the most out of C2. From process analysis and automation to dashboards, integrations, and training, we help you build an efficient, sustainable platform tailored to your organization's needs.
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City of Beloeil – Case Study
Modernizing service management in the municipal sector: see how the City of Beloeil centralized IT requests and streamlined processes using C2 ITSM.
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5 signs your service management has outgrown Excel
Why Canadian IT teams prefer local ESM solutions
